Privacy Policy
Last updated: 25th January, 2026
Flowers by Julie McDowell is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
Who We Are
Flowers by Julie McDowell is a local florist based in Sunderland, UK, providing fresh flowers for weddings, funerals, celebrations, and everyday occasions. If you have any questions about this policy or how your data is handled, please contact us using the details on our Contact page.
What Information We Collect
We may collect and process the following personal information:
• Name
• Email address
• Telephone number
• Billing and delivery address
• Order details and purchase history
• Any information you provide when contacting us via forms, email, or phone
We do not collect more information than is necessary to provide our services.
How We Use Your Information
We use your personal information to process and fulfil flower orders, arrange delivery or collection, communicate with you about your order or enquiry, provide customer support, improve our website and services, and meet legal or accounting requirements. We will never sell your personal data to third parties.
Legal Basis for Processing Your Data
Under UK data protection law (UK GDPR), we process your data based on one or more of the following lawful grounds: to fulfil a contract (such as processing your order), with your consent (such as contact forms), to comply with legal obligations, or for legitimate business interests.
Sharing Your Information
We may share your information only where necessary, such as with delivery providers to fulfil your order, payment processors to securely handle transactions, and website hosting or technical service providers. All third parties are required to handle your data securely and lawfully.
Cookies
Our website may use cookies to improve user experience and website functionality. Cookies help us understand how visitors use our site and allow certain features to work properly. You can control or disable cookies through your browser settings at any time.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. Access to personal data is limited to those who need it to perform their role.
How Long We Keep Your Data
We only keep your personal information for as long as necessary to fulfil your order, comply with legal or accounting obligations, and resolve disputes or enquiries.
Your Data Protection Rights
You have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data where applicable, object to or restrict processing, and request data portability. To exercise your rights, please contact us directly.
Third-Party Links
Our website may contain links to external websites, such as social media platforms. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be shown at the top.
Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please get in touch via our Contact page.
