Terms & Conditions
Last updated 16th August 2024
All products on this website (which may vary from time to time) are available from Flowers by Julie McDowell.
Certain products may be delivered by us in bud to ensure longer life. Some products, flowers and plants may be harmful of poisonous, if you require further information before submitting an order please contact us.
All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a product of equivalent value and quality without notice.
In the event that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as reasonably possible and reimburse your payment in full.
During order submission, you shall be required to provide us with your personal details including accurate postcode, together with those of the intended recipient and all necessary payment details.
We accept payment by most major credit and debit cards. By clicking on the ‘Complete Order’ button on the order form, you are consenting to be bound by our terms and conditions contained in these terms and conditions and anywhere on this online site.
Submitting your order form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery via email. This is not the email sent on submission of order.
We cannot accept order forms from customers under the age of eighteen (18) years old.
Our delivery services are only within the Sunderland, South Shields, Houghton and Washington area in the North East of England.
On acceptance by us of your order form we will advise you by email confirmation of the intended delivery date. We will process order forms received on Sundays or public holidays next working day.
We do not deliver on Sundays or public holidays but in this case we will aim to deliver the product on the next working day.
Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing an order, please ensure you have included the full name, address, telephone number and or email address of the card holder and the full name, address, accurate postcode of the intended recipient, as well as your daytime contact telephone number or email address so that we can notify you in the event that any delivery problems are encountered.
Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date, you acknowledge that in very occasional circumstances deliver on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.
In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to you chosen recipient.
Please note that we are only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home) we regret that where goods have been correctly delivered, we cannot accept responsibility if the intended recipient has moved or lives elsewhere and the actual received refuses or fails to return item(s).Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.
It is possible to select a preferred delivery time within the order process in the delivery notes field. This option should be used only for orders requesting delivery to funerals or funeral parlours.
Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.
In the instance of there being difficulties in delivering your order to the intended recipient, we reserve the right to contact to contact the recipient using the contact details you provide on the order form.
Orders may be amended or cancelled up to 24 hours before the intended delivery date. To amend or cancel your order, please contact us directly.
You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
In the event that you are not satisfied with the online service any complaints should be addressed to:
Flowers by Julie McDowell
29 Redmond Road,
Sunderland,
SR5 5PJ
Tel: 07375970299
Email: flowersbyjuliemcdowell@gmail.com
Because of the perishable nature of the products and in order to assist us in resolving complaints quickly, we advise you make any complaint within one working day of the date of delivery or intended delivery of your purchase.
Whilst we agree to use our reasonable endeavours to ensure that this online site and/or the online services is fully operational and error-free, we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the online site and/or the online service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the online site and/or the online services impossible or impractical.
We shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.
We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access on the online site and/or the online service from time to time.
We will post any changes on the site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the online site. Changes will be affective hours after posting of any such change and all subsequent dealings between you and us shall be on the new Terms and Conditions.
We reserve the right to suspend, restrict or terminate access to the online site and/or online services for any reason at any time.
These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained on the online site, provided that in the event of conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
We shall ensure that we comply with the requirement of all current data protection and legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions as stated in our private policy.
A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights Of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
Save in respect of fraudulent misrepresentations, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
Delivery Terms
We deliver to Sunderland, Seaham, Houghton and Washington. Covering post codes SR1 to SR7, DH4, NE37 and NE38.
Please note we cannot guarantee any delivery times. If your order is being delivered to a place of work, please let us know the recipients finish time and/or business hours.
Orders placed before 5pm Mon-Thurs are eligible for next day delivery after 12pm.For funeral flowers we need at least 48 hours notice for delivery.
Next day delivery would be between 12 and 5pm and would cost £6.99*. Other days £4.50* delivery.
*Delivery prices correct as of August 2024 and are subject to change.
